Lee after not getting though to a human at Orange customer service

I just had this experience at a local restaurant. I won’t go back. I did, however, report it to the manager.

Approximately one-third of consumers surveyed reported they’re treated rudely by an employee on an average of once a month and that these and other episodes of uncivil worker behavior make them less likely to patronize those businesses.

Yet customers rarely report such behavior to employee supervisors, ensuring a relentless cycle of poor employee behavior that leaves consumers angry and frustrated and saps businesses of customer loyalty, return business and profits, according to researchers from the University of Southern California and Georgetown University. –Science Daily

Writing Prompt: Write a scene about a character who is treated rudely and how they respond.

Journaling Prompt: How do you respond to bad customer service?

Art Prompt: Customer service

Nonfiction / Speechwriting Prompt: Tell your audience a story about either poor customer service or excellent customer service that you’ve received at a local business and what you learned from it.

Photo Credit: I’m George on Flickr

7 Responses to Prompt #208 Customer Service

  1. Eula McLeod says:

    This is timely. I was frustrated at a Kohl’s store last month and sent an email to the company about the rude way a manager spoke to me about their Kohl’s Cash policy. I heard back immediately from two supervisors at Kohl’s and had the issue cleared up in less than a week. They made good on the Kohl’s Cash and sent the value of it in a gift card to me the following week. I felt kind of bad about fingering the guy, but their email even said they use situations like mine to help improve their employee training. And, thanks to your prompt this morning, I’m going to go spend the gift card and not feel guilty about whatever trouble the manager got into! Thanks!
    Eula McLeod recently posted..ImmortalityMy Profile

  2. Eula McLeod says:

    Sigh. “rude way”. . . “at Kohl’s” . . . “value of it” . . . “kind of bad” . . . “they use situations like mine”. I’m so embarrassed. I gotta start proofreading better than that!
    Eula McLeod recently posted..ImmortalityMy Profile

  3. I think people tend to go to extremes – either suck it up, silently and resentfully, or have a total screaming meltdown. Better to be firm and insist on voicing a complaint civilly. I admit, this a.m. I raised my voice a bit when I had the second problem in two days caused by a buggy upgrade patch on a software product, but I did apologize to the CS rep, that it wasn’t her fault the program was buggy.

    • Liz says:

      I agree. It’s much easier to get your case heard if you voice it in a civil way. It’s unfortunate that we are usually so far past that by the time we’ve overcome our reticence about complaining.

  4. zencherry says:

    I usually cough on them and make them worry I’ve given them a cold. Mwhahaaaa!

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